Delivery and Returns

International Delivery is available on most products. Delivery is charged in accordance with the size and destination address of the order as per the delivery cost at the time of order. However, should the volumetric weight be heavier when the parcel has been parcelled up we may ask for additional funds to cover the cost of the delivery.

Please ensure that you check all items on receipt, as faulty or damaged items must be reported within eight working days of receiving the parcel.

Items Not Received

If you contact us to say that you have not received your order we will require you to check with the local post sorting office and immediate neighbours if the parcel is held there. Unless your article has been sent out as a special delivery we reserve the right to deem the parcel as lost only after 28 days of the day of postage. If so required we can resend a parcel before 28 days have expired if you agree to return the original parcel at your expense if it turns up later.

All notifications of an item that has not been received need to be made in writing either by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or in writing to the address as below. If you don't require a replacement item we will issue refunds on items posted by standard delivery after 3 weeks have expired.

Returns Policy & Making Returns

In the unlikely event that a parcel arrives damaged or faulty please contact us (Monday to Saturday 9.30am to 5pm, except during holidays) on 01453 298725 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it..u so we can arrange a replacement, exchange, or refund foryou.

If you wish to return an item, with the exception of personalised products, we need to receive it back into the shop within twenty eight days of receipt for a refund or exchange. We ask that you please return the items where possible with their original packaging. This does not affect your statutory rights. As the goods are your responsibility until they reach our shop please ensure you package your return to prevent any damage to the items or packages

With the exception of faulty and damaged goods we are not responsible for the return postage and advise that you obtain a certificate of postage in case the parcel fails to reach us.

If an item is returned to us outside of the twenty eight day time frame or is in a non re saleable condition a credit note will be issued at the discretion of Mother Goose Handcrafts ltd.

If you wish to cancel your order and return it to us, under the Distance Selling Regulations, you must let us know within eight working days of receiving your parcel. This can be done by calling us on 01453 298725 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it.. You will then need to return the whole order to us, at your own expense, if you have already received it. The orignal purchase price plus original postage will be refunded. Please note this does not apply to the personalised items which cannot be returned unless faulty or damaged.

Returning items

Please ensure that you retain a proof of postage.

All return items need to be sent to: Mother Goose, 10a Market Street, Nailsworth, Gloucestershire, GL6 0BX

Customs

When ordering goods from mothergooseonline.co.uk for delivery overseas the recipient may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by the recipient, we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from sewandso.co.uk, the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

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